Refund policy

Return & Refund Policy

Thank you for shopping at NORTH BORN (northbornco.com). We are committed to providing you with high-quality sports protective gear and an excellent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility You may request a return within 30 days from the date you receive your order, provided that the item meets the following conditions:

  • The product is unused, unworn, and in its original condition.

  • The product is in its original packaging, complete with all tags, accessories, and manuals.

  • Proof of purchase (such as your order number or receipt) is provided.

Non-Returnable Items The following items cannot be returned or refunded:

  • Products that show signs of use, wear, damage, or alterations.

  • Return requests made after the 30-day window.

  • Products unsealed or worn directly against the skin where return is restricted for hygiene reasons.

How to Request a Return

  1. Contact our support team at support@northbornco.com with your order number and the reason for the return.

  2. We will review your request and reply within 2 business days with instructions.

  3. Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 5 to 7 business days.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If the return is due to a product defect, damage upon arrival, or an error on our part, NORTH BORN will cover the return shipping costs.

  • Customer Preference Returns: If you are returning an item due to personal reasons (e.g., changed your mind, ordered the wrong size/style), the customer is responsible for the return shipping fees.

Exchanges If you need an exchange (e.g., for a different size), please contact us within the 30-day return window. Exchanges are subject to product availability.

Contact Us For any questions regarding returns and refunds, please reach out to us at: