Shipping policy

Shipping Policy

NORTH BORN (northbornco.com)

Effective Date: September 17, 2026

1. Order Processing Time

  • Orders are typically processed and packed within 1 to 3 business days (excluding weekends and public holidays).

  • Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Destinations & Estimated Delivery Times

Shipping Region Estimated Delivery Time
US Standard Shipping 5 – 10 Business Days
US Express Shipping 2 – 5 Business Days
International Shipping 10 – 21 Business Days

Please note: Actual delivery times may vary depending on the destination, logistics provider, and local customs processing.

3. Shipping Rates

  • Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping promotions may apply to select regions or orders exceeding a specific threshold, as displayed on the checkout page.

4. Shipment Tracking

  • Upon dispatch, you will receive an email with a tracking number.

  • You can track your package in real-time using the carrier's official tracking website or through our site's order lookup page.

5. International Customs, Taxes & Duties

  • We offer international shipping to multiple countries and regions.

  • International orders may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These additional charges are the sole responsibility of the customer.

  • We recommend checking with your local customs office for specific details prior to placing an order.

6. Lost or Damaged Packages

  • If your parcel arrives damaged or is lost in transit, please contact us within 48 hours of receipt with your order number and clear photo evidence.

  • We will assist in filing a claim with the carrier or arrange a replacement/refund accordingly.

7. Incorrect Shipping Address

  • Please ensure that your shipping address is accurate and complete before finalizing your order.

  • NORTH BORN is not responsible for non-delivery or additional re-shipping costs resulting from an incorrect or incomplete address provided by the customer.

8. Force Majeure

NORTH BORN shall not be held liable for delivery delays caused by events beyond our control, including natural disasters, extreme weather, strikes, or customs delays. However, we will do our utmost to help you track and resolve any issues.

Contact Us

For any shipping-related inquiries, please contact us via our website contact page or at support@northbornco.com. We aim to respond within 1 to 2 business days.